Privacy Policy

1. Who We Are

Sangamon TimeVault is a mail-in mechanical watch repair service operated by Sangamon Watch Company, located at 3309 Robbins Road #188, Springfield, IL 62704. You can reach us at sangamonwatches@yahoo.com.

2. Information We Collect

When you submit a repair request, we collect:

• Your name, email address, phone number, and shipping address
• Watch details including brand, model, serial number, declared value, and condition photos
• Payment method selection (we do not store credit card numbers)
• Your digital signature and agreement to our repair terms

When you visit our website, we may collect standard analytics data (page views, referral sources) to improve our service.

3. How We Use Your Information

• To process and fulfill your repair request
• To communicate with you about your order status, estimates, and shipping
• To comply with legal obligations
• To improve our service and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain your repair records (including customer details and watch information) for up to 7 years for warranty and business record purposes. You may request deletion of your data by contacting us, subject to any legal retention requirements.

5. Security

We use industry-standard security practices to protect your personal information. Watch photos and repair records are stored on secure servers. We do not process or store payment card details on our servers — payments are handled by Square, PayPal, or Venmo.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at sangamonwatches@yahoo.com.

7. Cookies

Our website uses minimal functional cookies required for the application to operate. We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about this policy? Email sangamonwatches@yahoo.com or write to us at 3309 Robbins Road #188, Springfield, IL 62704.